At The Coco Company, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.
Returns and Refunds
We offer a 14-day return policy from the date you receive your order. If you wish to return an item, please follow the steps below:
Contact Us – Email us at info@thecococompany.co.uk or call 07555473503 to inform us of your intention to return the item.
Return Process – Ensure the item is unused, in its original packaging, and in a resaleable condition.
Return Shipping – You are responsible for the cost of return shipping unless the item is faulty or damaged.
Refund – Once we receive the returned item, we will process your refund within 7-10 business days to your original payment method.
Non-Refundable Items
Certain items cannot be refunded, including:
Items that are used, damaged, or altered.
Personalized or custom-made products.
Gift cards and digital products.
Exchanges
If you’d like to exchange an item, please contact us as soon as possible to arrange a suitable alternative. We will do our best to accommodate exchanges based on stock availability.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately with photos of the issue. We will provide a full refund or replacement, including return shipping costs.
For any questions regarding our refund policy, don’t hesitate to reach out to us at 07555473503 or info@thecococompany.co.uk. We are here to ensure you have the best shopping experience.