Welcome to The Coco Company! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding. These Terms and Conditions apply to all visitors, users, and others who access or use our services.
These Terms and Conditions govern your use of the www.thecococompany.co.uk website and the services offered by MACRO TECH LIMITED (Company number: 07913435). By using our website, you confirm that you accept and agree to comply with these terms. If you do not agree to these terms, please refrain from using our website.
- Introduction
MACRO TECH LIMITED operates www.thecococompany.co.uk and is registered in England and Wales under company number 07913435. Our registered office is located at:
Office Y03, 443a Norwood Road, London, England, SE27 9DQ
We reserve the right to amend, update, or change these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page with the updated date at the bottom of the policy. You are encouraged to review these terms periodically to stay informed about any changes.
These Terms and Conditions apply to all services provided by us, and by accessing or using our website, you agree to be bound by these terms.
- Use of Our Website
By accessing or using our website, you agree to follow these terms and to comply with any and all applicable laws and regulations. You also confirm that:
Eligibility: You must be 18 years or older to use our website. If you are under the age of 18, you must obtain parental consent to use our services.
Accuracy of Information: You agree that all information you provide, including personal details and payment information, is accurate and up-to-date.
Account Responsibility: If you have an account with us, you are responsible for maintaining the confidentiality of your account details and password, and for all activities under your account. If you suspect any unauthorized use of your account, you should notify us immediately.
Prohibited Activities: You agree not to engage in activities that may harm, disable, or disrupt our website or services. This includes, but is not limited to, attempting to gain unauthorized access to any part of our website, uploading malicious software, or using our website for unlawful purposes.
- Products and Pricing
We strive to ensure that the products listed on our website are accurately described, but we cannot guarantee that product descriptions, images, or pricing information will always be error-free. Product availability may change, and prices may fluctuate depending on market conditions. We reserve the right to:
Modify Prices: We may adjust prices at any time without notice.
Product Availability: While we make every effort to keep items in stock, product availability is not guaranteed, and we may need to cancel or modify orders in case of unexpected stock shortages or errors.
Out of Stock Items: If an item becomes out of stock after you place your order, we will inform you and offer alternatives, or you may choose to receive a full refund.
All prices are listed in GBP and are inclusive of VAT (where applicable), unless otherwise stated.
- Orders and Payment
When you place an order with us, you are making an offer to purchase the products listed in your order. We reserve the right to reject or cancel your order at any time, for reasons including, but not limited to:
Payment issues
Fraud or suspicion of fraudulent activity
Incorrect product details or pricing errors
Shipping restrictions or errors
Your order will be considered accepted once we have processed your payment and shipped your items. You will receive a confirmation email after placing your order, which includes the details of the products you have purchased.
Payment Methods:
We accept payments via the following methods:
Credit/Debit Cards: Visa, MasterCard, and American Express.
Klarna: Buy now, pay later option with flexible payment plans.
Apple Pay & Google Pay: Fast and secure payments using your mobile device.
All payments are processed securely through third-party payment providers, and your financial information is not stored on our servers.
- Returns and Refunds
We want you to be completely satisfied with your purchase, and we provide a 14-day return policy for most items from the date you receive your order. If you would like to return an item, you must:
Contact Us: Notify us by email at info@thecococompany.co.uk or by phone at 07555473503 within 14 days of receiving the product.
Return Condition: Ensure the item is in unused, original condition and in its original packaging with all labels intact.
Return Shipping: You will be responsible for the cost of returning the item unless the product is faulty or damaged.
Refund Processing: Once we receive the returned item, we will process your refund within 7-10 business days, and the refund will be issued to the original payment method used for the purchase.
Non-Refundable Items:
Some items are non-refundable, including:
Items that are used or damaged after use.
Personalized or custom-made products.
Gift cards and digital content.
- Intellectual Property
All content on this website, including text, graphics, logos, images, videos, and software, is the property of MACRO TECH LIMITED or our licensors. We grant you a limited, non-transferable license to use the website for personal, non-commercial purposes, subject to these Terms and Conditions. You agree not to copy, reproduce, distribute, or use any content from our website without prior written consent. - Limitation of Liability
We strive to ensure that our products and website are functioning as expected. However, we cannot be held responsible for:
Indirect or Consequential Damages: We are not liable for any damages arising from your use or inability to use the website, including loss of profits, business interruption, or other incidental or consequential damages.
Third-Party Links: Our website may contain links to third-party websites, and we are not responsible for the content or privacy practices of these sites.
We are only liable for the value of the goods purchased and any directly incurred costs, up to the total purchase price, excluding delivery fees.
- Privacy and Data Protection
At MACRO TECH LIMITED, we take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you consent to our collection and use of your personal data in accordance with this policy. We adhere to all relevant data protection laws, including the General Data Protection Regulation (GDPR). - Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and improve the functionality of our website. Cookies help us:
Remember your preferences and login details.
Analyze website traffic and performance.
Provide a personalized shopping experience.
By using our website, you consent to our use of cookies in accordance with our Privacy Policy. You can adjust your cookie preferences through your browser settings, but please note that disabling cookies may affect certain website features.
- Governing Law and Disputes
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England and Wales. - Modifications to These Terms
We reserve the right to update or amend these Terms and Conditions at any time without prior notice. The updated terms will be posted on this page with the revised effective date. It is your responsibility to review these terms periodically for any changes. Your continued use of our website after any changes constitutes your acceptance of the updated terms. - Contact Information
If you have any questions, concerns, or inquiries regarding these Terms and Conditions, or any other aspect of our services, please contact us at:
Phone: 07555473503
Email: info@thecococompany.co.uk
We are committed to providing excellent customer service and assisting you with any issues or inquiries you may have.