At The Coco Company, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any way.
- Information We Collect
We collect various types of information to improve your shopping experience and provide the best possible service. The information we collect includes:
Personal Information: When you make a purchase or register an account, we may collect your name, email address, phone number, billing address, and shipping address.
Payment Information: We process payments securely and do not store your full payment details. Transactions are handled through trusted third-party providers.
Browsing Data: When you visit our website, we may collect information about your device, browser, IP address, and browsing behavior through cookies and analytics tools.
Communication Data: If you contact us via email or phone, we may store details of your communication to assist with customer service inquiries.
- How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing: To fulfill and deliver your purchases, process payments, and provide order confirmations.
Customer Support: To assist with inquiries, returns, or complaints.
Marketing & Promotions: To send you updates, special offers, and promotions (only if you have opted in). You can unsubscribe at any time.
Security & Fraud Prevention: To protect against unauthorized transactions and ensure the security of our website.
Website Improvements: To analyze visitor behavior and enhance our website’s performance and user experience.
- How We Protect Your Information
We take data protection seriously and implement appropriate security measures to safeguard your information. These measures include:
Secure encryption of payment transactions
Restricted access to sensitive customer data
Regular security assessments of our website
Compliance with applicable data protection laws
Despite these precautions, no online data transmission is 100% secure. If you have any concerns about your data security, please contact us.
- Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:
Service Providers: We work with third-party companies (such as payment processors and delivery services) to fulfill orders and improve our services.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
All third-party providers are required to handle your data securely and in compliance with data protection regulations.
- Cookies & Tracking Technologies
We use cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences and login details
Improve website functionality
Analyze website traffic and trends
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain website features.
- Your Rights & Choices
Under data protection laws, you have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request the deletion of your personal data where applicable.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise your rights, contact us at info@thecococompany.co.uk.
- Data Retention
We retain your personal information only as long as necessary for legal, operational, or business purposes. Once your data is no longer needed, we securely delete or anonymize it. - Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to read their policies before providing personal information. - Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Any significant updates will be posted on this page, and we encourage you to review this policy periodically. - Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:
Phone: 07555473503
Email: info@thecococompany.co.uk
Your privacy matters to us, and we are committed to keeping your information safe.
